Covid19 information

Guidelines & relaxed cancellation conditions

The health of our guests and our employees is our top priority. Therefore, we have taken some safety precautions and measures in relation to Covid-19 in our hotel. Safety, well-being and health are well taken care of, even if we currently have to get used to some new rules in our daily interaction. Nothing stands in the way of a happy break and relaxing hours in the untouched Tyrolean mountains.

WE ARE NOT RUDE, WE ARE CAREFUL!
We look forward to welcoming you soon – even if for now without a handshake and hug. We’ll save this for later. But rest assured: Our smile and our good mood will reach you! If you have any questions or requests, please do not hesitate to contact us by phone or email.

RELAXED CANCELLATION CONDITIONS
Book without risk:
Our cancellation conditions according to the terms and conditions continue to apply, but free cancellation is possible up to 5 days before arrival
in addition to our modified cancellation policy, all reservations can be cancelled free of charge at any time if: there is a serious problem in our area or in your home region with regard to Covid19 and an official announcement is released (e.g. travel warning, obligation of quarantine, etc.)

COVID-19 information on travel insurance
Get your informations here!

HYGIENE MEASURES

• In principle, the following rules of conduct apply, which are already known from other areas:
• Maintain a distance of at least 1 meter from other people.
• Avoid shaking hands and hugs. Clean hands several times a day. Disinfectant dispensers are available throughout the hotel.
• Sneeze or cough into the crook of your arm or handkerchief.
• Do not travel if there are signs of illness. All surfaces and points of contact are cleaned and disinfected several times a day.
• Disinfectants are of course used in all areas. Handrails, doorknobs, lift buttons and metal surfaces in general are disinfected regularly.
• DELPHIN Cleaning System

MOUTH AND NOSE PROTECTION
Since September 14, 2020, mouth-and-nose protection must be worn in Austria in the following areas:

• In public transportation and cabs
• In all indoor public places and business premises (e.g. supermarket, bakery, gas station, hairdressers, pharmacies, etc.)
• In the catering industry
• Throughout the hotel for guests and staff
• In sports facilities (except for sports practice)
• In museums and exhibitions
• At events in closed rooms
• In cable cars and lifts

BREAKFAST

• Disinfectant dispensers are available in our breakfast area.
• Despite the current relaxation, our employees continue to wear mouth and nose protection for your safety.
• All plates, cutlery, glasses, dishes, seats are disinfected after each use.
• Our buffet is still available to you.
• We ask you to keep a minimum distance of 1 meter from people who are not traveling with you.
• Kitchen hygiene has always been very important to us, but we have intensified the measures again.

WELLNESS AREA
Of course, we will ensure that you can fully enjoy our wellness area without hesitation.

We do our best to adhere to the safety precautions and take appropriate measures.
We can politely ask you to keep a safe distance in the wellness area and appeal to our guests to take responsibility.
In the whole hotel – also in the wellness area – care is taken that there are not too many people in the same room. Therefore, we limit sauna access to 4 people with preregistration.
Of course, the entire wellness area is also cleaned with high-quality, disinfecting cleaning agents.

ROOM

• The laundry is washed according to strict hygiene regulations.
• Our hard-working cleaning girls are trained and work with high-quality cleaning agents that contain disinfectants.
• We will ventilate your room properly again before arrival.
• You can find further guidelines for safe interaction with one another here.
• DELPHIN Cleaning System

Continiously updated information you will find here:
-> St. Anton am Arlberg
-> Ski area Ski Arlberg

We are looking forward to welcome you in our Hotel. Stay healthy!
Hannes & Antonella Acksteiner & team